bold("Our Policy") bold("RIGHT TO REFUSE SERVICE:") -We reserve the right to refuse services to anyone. -We have the right to refuse service to anyone at any time with NO REFUND for: bold(".") Usage of drugs, alcohol, sexual comments/remarks, racism, threats, any act of violence, harassment, disruptive, abusive behavior, and language we feel is inappropriate bold(".") No shows for an appointment without notice bold(".") Contagious nail condition, open wounds, or any illness that may potentially cause harm to other bold("CELL PHONE/ ELECTRONIC DEVICES/ TALKING:") -As a courtesy to others, please set your phone to silent or vibrate. Communication via speaker phone and Facetime (or the like) is not permitted to preserve client’s experience and privacy. bold("CHILD SAFETY:") -Please keep your children with you; we are bold("not responsible") for injuries or loss. You are liable for any damages caused by your children in the salon. -We strictly prohibit unsupervised children in the salon. In the event you must bring a young child, please provide proper supervision for the in the form of an additional caretaker. -We reserve the right to ask you and your child to leave. The policy helps ensure that all clients enjoy a relaxing salon experience. bold("PERSONAL PROPERTY:") -We are not responsible for any lost, stolen, or damaged items. bold("SPECIAL CONDITIONS:") -Please notify our staff if you have any special needs, sensitive skin, health/medical conditions (Diabetes, blood thinning, etc.), or allergy problems that may affect the service. We do not treat INGROWN nails. -We are not responsible for any allergic reactions or burning due to our services. Please consult with your doctor before starting the service(s). bold("LATE ARRIVAL/ CANCELLATION/RESCHEDULE:") -If you will be late 10 minutes or more, please contact our salon immediately or in advance, otherwise, your appointment will not be guaranteed. -Please inform us 24-hour in advance if you would like to make any adjustment to your appointments. bold("PETS") -Pets of any kind, other than service animals, are NOT allowed in the salon. The State Board of Cosmetology has specific Rules and Regulations stating cleanliness and sanitation, and we abide by these rules. bold("GIFT CARDS:") -Gift cards expire 6 months from issue date. Non-Refundable. This Gift Certificate cannot be redeemed for cash. Lost or stolen Gift Certificates will not be replaced. Not valid for tips. Prices for service are subject to change without notice. bold("GRATUITY:") -Although gratuity is not included in the price of service, tipping runs 15% to 20% but is up to the customers discretion. We gladly accept gratuity through Cash, Venmo, Zelle, and other similar payment methods upon check out at the front desk. bold("PAYMENT METHODS:") -Cash, Zelle, Venmo, Visa, MasterCard, and JTC Nails & Spa Gift Cards are acceptable tenders for all services. All other forms of payment, including checks, will not be accepted. -All transactions are final, no refunds after services. bold("OUR GUARANTEE:") -Although no refunds on all services, any service of ours that you are unsatisfied with please notify us up to 24-hours of the service and we will redo within 3 days. -However, if you fail to report any issues within the original 3-day period. We will not immediately consider a redo but will assess on a case-by-case basis. -Any damage caused by the individual will be responsible for the repair costs if they choose to have it repaired or replaced. -JTC Nails & Spa is here to ensure sanitation and cleanliness while providing top notch service. All tools and equipment that come in contact with clients go through a 3-step sterilization process, and all single use utilities are thrown away. Not to mention our pedicure bowls are covered with 100% disposable liners that allow for a consistent and clean environment. We also provide clients the option to opt for disposable manicure and pedicure kits which can be taken home if not thrown away.